Frequently Asked Questions
At Westlake's Bakery, we love taking care of our clients, including all of your questions and concerns. If you do not see your question on this page, please feel free to hop on over to our INQUIRE page where you can find the cake request and questions/feedback forms!
1
How do I place an order?
Please submit your request on our INQUIRE page and we will send you a detailed pricing brochure as soon as possible. From here, we can begin your personal cake consultation.
2
How far in advance should I order?
For cake orders, we recommend that you submit a request as soon as possible! We require at least 1 months notice for single-tier cakes, and 2 months notice for multi-tier cakes.
3
How much will my cake cost?
The price of your cake depends on many factors. For Single-tier cakes, the base price by flavor and size can be seen on our Menu page. Customizations and additional decorations will be charged for a fee dependent on your personal request. The pricing guide of multi-tier cakes can be found in our pricing brochure that you receive upon submitting a request on our INQUIRY page.
4
Do you make dietary-specific cakes?
At the moment, we accept requests for gluten-free cakes.
5
Do you have a storefront?
Currently, we are a home-based bakery without a storefront. Who knows what the future holds!
6
What if I need to cancel my order?
For all of our orders, we charge a deposit. This deposit will be partially refunded if you need to cancel your order, the amount dependent on the order type. For single-tier cakes, we will retain 15% of the original order quote, whereas with multi-tier cakes we retain 25% of the original cake price.